Please note: due to the large volume of Holiday orders, additional processing time may occur on some standard ground orders.

1. In order to process and ship your order with Express Shipping on the same business day, submit your order by the time noted above

M•A•C PRO MEMBERS

Shipping to select rural or remote destinations may result in extended shipping times.

Please note, Express Service may not be available for some remote destinations.

Holidays

Orders are processed & shipped Monday - Friday, excluding federal holidays in Canada. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following Canada holidays and orders won’t be processed on these days:

• New Year’s Day
• Civic Holiday
• Labour Day
• Thanksgiving
• Christmas
• Boxing Day

Shipping Information

• A signature may be required upon delivery for Overnight and 2^nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.


• If your order only contains M·A·C Cosmetics Gift Cards, you will not be charged for Standard Shipping.
  Expedited shipping charges for orders containing only M·A·C Cosmetics Gift Cards are $10.00 for 2^nd Day Shipping or $15.00 for Overnight Shipping. Sending a M·A·C Cosmetics Online eGift card via email is free of charge.


• PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping Address Disclaimer

• At this time, M·A·C Cosmetics is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

Electronic Delivery

• M·A·C Cosmetics Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

Rules & Restrictions

• Some items sold by M·A·C Cosmetics Online require special handling as specified by federal, provincial, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.

Forwarding

• M·A·C Cosmetics Online is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. M·A·C Cosmetics Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

What if my package is missing?

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further

Note: M·A·C Cosmetics Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). M·A·C Cosmetics Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

P.O. Boxes

• Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2^nd Day Shipping methods.

International Locations

• We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience. To find M·A·C Cosmetics products near you, please visit our International Store Locator. Additionally, some M·A·C Cosmetics counters will internationally process phone orders.


• To place an order internationally please visit:
  • https://www.maccosmetics.com for delivery in US
  • https://www.maccosmetics.co.uk for delivery in the UK
  • https://www.maccosmetics.com/choose-location for delivery in all other countries