FREQUENTLY ASKED QUESTIONS

Go to our Find Stores page to locate a M·A·C Cosmetics store near you. M·A·C Cosmetics are also available online at Bloomingdales.com, Nordstrom.com, Belk.com, Dillards.com, TheBay.com and Macys.com. M·A·C Pro Members can purchase M·A·C Cosmetics online with their discount at macpro.com

M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine M·A·C products. Please CHAT LIVE with an Artist or call 1.800.387.6707 if you have further questions.

We are always looking for bright, energetic individuals to represent us.

Positions in our corporate offices or corporate field positions can be found on our CAREERS page.

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.

We are always looking for bright, energetic individuals to represent us.

While M·A·C offers advanced classes for professional artists in select cities in North America, we do not have courses for aspiring artists.

For a Makeup Artist position within a department store that carries M·A·C Cosmetics, please enquire at the M·A·C counter. You can also enquire with the Human Resources Director of the store and indicate your preference to work at the M·A·C counter.

For a Makeup Artist position in a M·A·C store, please enquire with the Store Manager directly. To find address and phone number information for stores in your area, go to Find Stores.

We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.

M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our Find Stores page to locate a M·A·C store near you.

OUR BACK TO M·A·C PROGRAM

Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back To M·A·C Program. 

Canadian residents, mail to: M·A·C Cosmetics Online Customer Returns, 550 Petrolia Rd, Toronto, ON M3J 2W3

For online orders shipped within Canada, the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. We also accept PayPal and Gift Cards and eGift Cards purchased from M•A•C freestanding retail stores in the United States, Puerto Rico and Canada, maccosmetics.com and maccosmetics.ca. At this time we are unable to accept Debit Cards on orders shipped to Canadian addresses.

TRACK YOUR ORDER

You can check your order status using your order number here – anytime, anywhere.

We do our best to estimate the most accurate delivery time for your convenience. Please note: Estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change and do not apply to PO Boxes or US Territories.

START TRACKING

Access your order status and history by signing in to your account. You can also reach us at 1.800.387.6707 (MON – FRI, 8AM – 10PM OR SAT-SUN, 10AM – 6PM EST), email us or CHAT LIVE with us (Mon–Fri 10AM–10PM EST).

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. 1. Check with neighbors and family members
2. 2. Look around the delivery location
3. 3. Check for notice of attempted delivery
4. 4. Contact the carrier directly who can assist further

If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased Online, either placed in a M•A•C Cosmetics Canada Store by a M•A•C Artist or on maccosmetics.ca, please click here for step-by-step directions. Please note that Gift Cards and eGift Cards cannot be returned or exchanged.

maccosmetics.ca is unable to accept orders to be shipped to destinations outside of Canada. We apologize for any inconvenience. Please visit our international store locator.

Contact us within one hour of placing your order via our toll-free number, 1.800.387.6707, and we will do our best to accommodate your request.

If your online order is not as expected, contact us at 1.800.387.6707 for assistance.

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-800-387-6707. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.

Note: M·A·C Cosmetics Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). M·A·C Cosmetics Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account: a credit for the returned item(s) and one charge for the item(s) requested in exchange. While both transactions are processed in our systems at the same time, please note that the issuing bank/credit card company may take up to 10 business days to post the credit to your account.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. CHAT LIVE with a M·A·C Artist, who will be happy to help find you a new favourite.

Let us help you find your favorite product!  To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at http://elcompanies.com/Pages/Gone-But-Not-Forgotten.aspx.  You may also Chat Live with our online Makeup Artists for suggestions on similar alternatives.

Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.maccosmetics.ca. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

MAC Cosmetics Online Canada does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

You can check the status of your pre-ordered items online at www.maccosmetics.ca if you have an account, or by contacting MAC Cosmetics Online Canada Customer Service. If you need further assistance 1.800.387.6707 or email us.

Please note that any modifications to your order, including changes to your shipping address or payment method, must be made by cancelling your original order and placing a new order with the updated information and is subject to inventory availability at the time of the new order.

If your M·A·C Cosmetics Canada Online order is placed by an Artist in a M·A·C Cosmetics Canada Store, the full purchase price of your item(s) (including taxes) will be immediately charged to your form of payment at the time of purchase and before your item(s) ship, for all items which are in stock. If you have any questions or concerns regarding a M·A·C Cosmetics Canada Online order placed in a M·A·C Cosmetics Canada store, please contact us at 1.800.588.0070 for assistance.

Go to our email submission form, call us toll free at 1.800.387.6707.